If you have lost your linked Google Play or Facebook account information, please contact their customer support or try their find account / password feature.

But, we do not protect your play records or payment history when game is deleted or re-installed if the game is played on guest account. Furthermore, there is no way for us to restore the guest account information. Thank you for your understanding.

To secure your account information, we highly recommend that you link your game with supported social media accounts.