PUBG Mobile is currently serviced worldwide.
PUBG Mobile Support is serviced for players located in South Korea/Japan.
Players outside of the above regions need to submit your ticket to Tencent CS by following the instruction below:
1. Log into PUBG Mobile
2. Settings (▲ button on the right side of the lobby screen, tap Settings)
3. Select 'Player Support' at the bottom left
4. Submit your ticket
※ How to attach screenshots
- Android: Select the 'clip' icon on the top right corner of the screen
- iOS: Select the 'camera' icon on the bottom left corner of the screen
For further details, please visit the Tencent player support page below and check out the FAQs.
[Tencent FAQ]
https://tencentgames.helpshift.com/a/pubgm/
PUBG Mobile Support is serviced for players located in South Korea/Japan.
Players outside of the above regions need to submit your ticket to Tencent CS by following the instruction below:
1. Log into PUBG Mobile
2. Settings (▲ button on the right side of the lobby screen, tap Settings)
3. Select 'Player Support' at the bottom left
4. Submit your ticket
※ How to attach screenshots
- Android: Select the 'clip' icon on the top right corner of the screen
- iOS: Select the 'camera' icon on the bottom left corner of the screen
For further details, please visit the Tencent player support page below and check out the FAQs.
[Tencent FAQ]
https://tencentgames.helpshift.com/a/pubgm/