Refund Eligibility
Refunds are only available for purchases made within 7 days. Products that have been opened or used are not eligible for refunds.
Google Play Refunds
Contact PUBG Mobile Support with your character name, purchase date, item name and price, Google Play account, and Google Play purchase number.
Galaxy Apps Refunds
Contact PUBG Mobile Support with your character name, purchase date, item name and price, Galaxy Apps account, and Galaxy Apps transaction number.
Contact Support
Submit your refund request to PUBG Mobile Support with all required information from your respective platform. Include a clear explanation of why you need the refund.
Refunds are only available for purchases made within 7 days. Products that have been opened or used are not eligible for refunds.
Google Play Refunds
Contact PUBG Mobile Support with your character name, purchase date, item name and price, Google Play account, and Google Play purchase number.
Galaxy Apps Refunds
Contact PUBG Mobile Support with your character name, purchase date, item name and price, Galaxy Apps account, and Galaxy Apps transaction number.
Contact Support
Submit your refund request to PUBG Mobile Support with all required information from your respective platform. Include a clear explanation of why you need the refund.