Game won't run

During server maintanence, you cannot run the PUBG Mobile application. You can check the maintanence schedules on our official community. If...

Download/install won't work.

Please follow the steps if you're experiencing any issues with installing/running PUBG Mobile.1) Check network connection (Wi-Fi/Data) - If ...

Events Not Showing Up - Regional Service Issue

1️⃣ Check Game VersionPlease check if the app has been updated to the latest version in the application store.2️⃣ Check Event PeriodPlease c...

Game won't update

The game may not update when you are connected to an unstable network or when there's insufficient space on your storage.[Free up space] - D...

Update message is not displayed (iOS)

Please follow the steps bellow if the update message is not displayed.[Updating manually]1) Press the 'Update' button on the bottom right co...

Game crashes

There are multiples reasons to game crashes. Please follow the steps below.1) Turn off all application running in background apart from PUBG...

No Sound in Game

Check Device VolumeCheck the volume using the side volume buttons on your device and ensure that Silent/Vibration mode is not enabled. Chec...

Voice chat won't work

If your microphone doesn't work ingame, please check the following.1) Check if you have allowed PUBG Mobile to access your microphone2) Chec...

I don't want to receive push notifications

You can turn off push notifications by following the steps below.1. Settings (▲ button on the right side of the lobby screen, tap Settings)2...

Mobile devices gets too hot and drains my battery

PUBG Mobile is planning to make constant efforts to optimize the game so that everyone can play the game in a pleasant environment on variou...

Unable to Connect to Server - Error Codes 154140712, 154140714, 154140716

Check Network PermissionsPlease check Settings → Apps → PUBG Mobile → Permissions → Allow Network.The game cannot connect to the server wit...

'Error message 'Cannot connect to Game Center Account' [iOS]

This message is displayed when your Game Center is turned off from your device. Please enable the feature to play PUBG Mobile. To enable Gam...

'I can't play the game due to 'Unable to connect to server. Please try a different network or grant WiFi access to the game in your settings. Error code: 554827782'

The message "Unable to connect to server. Please try a different network or grant WiFi access to the game in your settings. Error code:...

Can I play PUBG Mobile outside of South Korea/Japan?

[South Korea]PUBG Mobile South Korean official app is only serviced in South Korea. You may link your social media accounts to the game but ...

Error: 'Server not responding. Login again.' - VPN Issue

Check Network ConnectionCheck your Wi-Fi or mobile data connection status. If the signal is weak, please switch to a stable connection. Swi...

Error: 'Please enable storage access permission for this app in settings and restart the game.'

What Causes This ErrorPUBG Mobile requires storage access permissions to function properly. This error occurs when permissions are denied or...

I can't run the game due to an 'Unknown error. Please try again after rebooting your device. Error code: '556793879'

You will receive this error message when your network isn't stable.Please try again when you're connected to a stable network(Wi-Fi/LTE).If ...

I can't run the game due to an 'Unknown error. Please try again after rebooting your device. Error code: '554827799'

You will receive this message when you have insufficient internal storage.Please try again after gaining plenty of internal space.If the iss...